Some Marks & Spencer stores have stayed with empty shelves as the retailer continues to fight with a cyber attack that affects its operations.
Around Easter weekend, customers informed Probles using Pay and Hick & Claus without contact, and online orders have stopped on the website and the company’s application since Friday.
It is not clear how wide the empty shelves are, but the retailer confirmed “limited availability pockets in some stores.”
The BBC understands that M&S operations will take until the end of the week begins to return to normal.
Payment, click and collection cards and paymentless payment have been resolved, since then, customers cannot yet make orders online.
Around a third of the sales of clothing and articles for the M&S home in the United Kingdom are through their online platforms and were worth about £ 1.2 billion, according to their most lorter financial results.
The problems come during an occupied retail period, since customers prepare for good weather and buy outdoor garden equipment, barbecue items and party food.
Cyberat replicas abolish their profits, analysts told the BBC, since many clients go to another place to buy.
M&S has not revealed the nature of the cyber attack.
“As part of our proactive management of the incident, we make the decision to make some of our systems temporarily offline,” said a spokesman.
“As a result, we currently have limited availability pockets in some stores. We are working hard so that the availability returns to normal throughout the farm.”
M&S is not the only company that suffers the interruption of its online systems in recent times. The Morrisons supermarkets faced problems with their Christmas order in 2024, while Banks Barclays and Lloyds were beaten by cuts in early 2025.
