Ruby Fortune Casino Online: Fix KYC, Withdrawal, Limit and Mobile Problems

You are staring at a document upload field that keeps returning an error after you submit your ID. The most common cause is a mismatch between the details on your account and the details on the document, or a file that is too blurry to read. The sections below address the other problems players meet at Ruby Fortune casino online, from pending withdrawals to loading errors on a phone.

Identity verification stuck or documents rejected

You may see a pending review badge that never clears, or a rejection notice naming the document you sent. At rubyfortunesca.com/, the checks are handled by a verification team, and the usual cause is a detail that does not match or an image that is hard to read.

• The name, date of birth or address on the document differs from what you entered on your account.
• The photo is cropped, covered by glare, or too low in resolution to read.
• You sent a document type that the casino does not accept for that step.
• The document has expired or is close to its expiry date.
• You uploaded the same file twice, so one copy sits unreviewed.

1. Open your profile and compare the name and address there with the document you plan to send. Fix any difference in the account first.
2. Take a new photo in daylight, with all four corners of the document visible and no shadow across the text.
3. Use the original file from your phone or computer rather than a screenshot or a forwarded copy.
4. Send only the document type the form asks for at that step, not a substitute.
5. Check that the document is still valid and shows a clear expiry date.
6. Upload one file at a time and wait for the form to confirm receipt before adding another.
7. If the rejection notice names a reason, fix that reason before you resend; sending the same file again will not help.
8. Keep the file size within what the upload field accepts; a large file can fail silently.
9. After a successful upload, note the date you sent it so you can describe it later if needed.
10. If a second attempt is rejected for the same reason and the details match, contact support with the document reference and a short description of the error.

Contact support when the details match, the images are clear, and a further attempt is still refused, so the team can look at the review itself.

A withdrawal that stays pending

Your withdrawal shows as pending while your balance has already been reduced, and the status does not move. Pending status often means a check is still open or a condition on the bonus you used has not been met.

• A verification step is still open on your account.
• The bonus you claimed carries a play condition that is not yet complete.
• You requested the withdrawal before the deposit that funded it had settled.
• Your payment details differ from the ones used to deposit.
• You submitted a second request while the first was still pending.

1. Check the withdrawal history for the status label and any note attached to the request.
2. Confirm that your identity check has been completed; a pending check holds the money.
3. Review the bonus you used and whether its play condition has been met in full.
4. Make sure the deposit behind the withdrawal has fully settled on your account.
5. Compare the payment details on the withdrawal with those you used to deposit.
6. Cancel any duplicate request so only one withdrawal is open at a time.
7. Leave the balance untouched while the request is pending; further play can change the amount.
8. Note the date and reference of the request so support can find it quickly.
9. Wait for the review to finish before you submit a new request, since a second one can slow the first.
10. If the request remains pending after the review window described for your account, contact support with the reference.

Contact support when the request is still pending and you have confirmed that no check or bonus condition is open.

A deposit or withdrawal declined by limits

The form returns a message that the amount is outside the allowed range for your account. Limits can be set by your account level, the payment route, or a self-imposed cap you chose earlier.

• The amount is below the minimum or above the maximum for that route.
• You set a deposit or loss cap on your account that the new amount would exceed.
• The payment route has its own limit that is lower than the casino limit.
• Your account level carries a lower limit than the one you are trying to use.
• A recent change to your limit settings has not yet taken effect.

1. Look at the message on the form and note which side of the range it names, minimum or maximum.
2. Change the amount to one inside the range shown for your account and route.
3. Check your account limit settings for any cap you set yourself, and adjust it if you want a different ceiling.
4. Try a different payment route if the current one has a lower ceiling.
5. If you changed a limit recently, wait for the change to apply before you try again.
6. For a withdrawal, compare the amount with the balance available after any bonus is removed.
7. Split a large withdrawal into smaller requests only if the casino allows partial withdrawals.
8. Confirm the currency of the request matches the currency of your account.
9. Retry once with the corrected amount and note the exact message if it appears again.
10. Contact support when the amount is inside the range and the request is still declined, so the team can check the limit on your account.

Contact support when a corrected amount inside the stated range is declined again without a clear reason.

Site or games not loading on a phone

The page freezes on a blank screen or a game stops halfway through loading in your phone browser. The usual cause is a weak connection, a full browser cache, or a browser that does not support the game format.

• The mobile signal or Wi-Fi is weak or unstable.
• The browser cache or cookies are outdated or corrupted.
• The browser is an older version that lacks support for the game.
• Too many tabs or background apps are using the phone’s memory.
• The game provider is having a temporary outage.

1. Switch between Wi-Fi and mobile data to see whether the connection is the cause.
2. Clear the browser cache and cookies, then reload the page.
3. Update your phone browser to the latest version available for your device.
4. Close other tabs and background apps to free memory before you open the game.
5. Disable any content blocker or data-saving mode for the casino’s domain.
6. Try a different browser on the same phone to separate a browser fault from a network fault.
7. Reload the page once with a hard refresh rather than tapping the game repeatedly.
8. Test a different game to see whether the fault is with one title or the whole site.
9. If other games load and only one fails, contact support with the game name and what you see on screen.

Contact support when several games fail on a stable connection and a second browser shows the same result.

Quick Reference

The table below pairs each problem with its usual cause and the first check to make, so you can act without reading every section again.

The first row is the one most players meet, because a single mismatched detail holds the whole check. For the second row, a bonus condition is often the hidden reason a request sits pending. When an amount is declined, the message itself tells you which side of the range to correct. A loading fault that clears after a network switch points to the connection, not the site. If only one game fails after every other check passes, the fault is likely on the provider side. Use the table to decide which section to open first, then follow the full steps there.

Keep your account details and documents matching from the day you register, and most of these problems never start.