A new report has exhibited generalized confusion and lack of consciousness among tenants about their rights if they experience low quality housing.
The investigation finds that many tenants do not know where to resort to their owner or rent agent and lack equally basic knowledge of their legal rights, leaving them unable to challenge an insecure or unfair treatment.
The report, commissioned by the TDS Charitable Foundation, which works to improve education on housing rights, is based on in -depth interviews with 46 tenants in England, which adds to its previous national findings of 2,000 tenants.
This discovered that, although the six of the Rolers experienced problems with the standard or quality of their accommodation, half does not know where to go when its owner or agent does not address a problem they have reported.
Not only was the tenants who not informed the support available. The investigation found that organizations such as advice, advice agencies, parliamentarians’ offices and the holders gave the tenants an incorrect or excessively generic guide, generally breaching local councils even when there were better routes. This cross wasted the time of the tenants and further eroded their confidence in the system.
With the rights of the rights of the interest rates established to introduce the greater set of changes in the sector in a generation, including the introduction of a new defender of the people of owners to protect the tenants, the researchers warn that the legal changes for themselves will not be sufficient.
The report recommends the creation of a single accessible source of housing advice; Improved training for first -line personnel; And a greater application of the transparency requirements for owners and agents.
Dr. Jennifer Harris, Director of Policies and Research at TDS Group, said: “Worryingly, many of the tenants with whom we talked about felt they had no choice but to accept the situation or move when they face challenges with their lessor or rental agent.
“The majority said they discovered that navigating the panorama of the resolution of difficult and frustrating disputes. This is a clear sign that the current system does not work.
“If people do not know their rights or where to go for help, the new protections included in the Role’s rights bill will not make sense.
“We urgently need clearer information, stronger advice services and a much better signaling of the rolas of the organizations they trust.”
