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3 Dimensional Health Care | Insights from Dr. Ollie Hart

In Health
April 30, 2025

Here in THC’s primary care, we provide resources for PCN leaders. Dr. Ollie Hart, clinical director of PCN and director of Coaching Health Peak, shares her experience in the implementation of a three -dimensional health model that integrates medical, social and self -care approaches as part of our best practices / Primary Care series of THC.

✅ What is three -dimensional medical care?

✅ Role of coordinators and care coaches

✅ How to recruit and retain correct candidates

✅ The importance of rigging to the community

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What is three -dimensional medical care?

Dr. Ollie Hart describes medical care as a three -legged stool, with each dimension that supports better patient results:

  1. Traditional medical care – Think of doctors, measurements and treatments. It is about addressing immediate health needs and future prevention problems.

  2. The social care environment – Things around us that affect health health: housing quality, access to parks, community connections and even work stability. These factors greatly influence our well -being.

  3. Personal care And the trust that people need to manage their own health trip. This includes developing healthy habits, understanding your conditions and feeling trained to make good health decisions.

    For acute problems such as injuries, medical care takes the initiative. But for chronic conditions such as diabetes, he needs the three working together.

Think about it as an orchestra: the section section plays its role in creating better health results. In this model, the three elements intersect with the care coordinators, social prescribers and health and well -being coaches who work in areas of health, social and self -care and managing highly complex cohorts.

Q: What guidance would you sacrifice the PCNs in the early stages of implementing care coordinators, social prescription link workers and health coaches?

Dr. Hart shares four key tips.

  1. Emphasize the benefits. The evidence shows that this proactive approach reduces system pressure, improves patient interactions and improves health results

  2. Grant in the construction of skills for both personnel and patients

  3. Training and support implementation

  4. Monitor the impact through measurable results

Practical implementation:

  1. Start with the fundamental training for new roles

  2. Develop structured supervision systems

  3. Use simple evaluation tools that consider social and health and health contexts

  4. Generate self -management support in each patient interaction

  5. Monitor the demographic data of the appointment, frequencies, patient satisfaction and health results to demonstrate impact

  6. We have to be patients

  7. We need to be realistic

  8. It is important to generate evidence or impact on the difference that this role is doing …

  9. Be comfortable by repeating the same messages

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Q: How can PCN better understand and interact with what the community needs, in part in the delivery of health messages?

Dr. Hart stands out … “Our greatest unleashed resource is our population of patients. They bring live experience that professional experience cannot match.”

We should use our communities to:

  • Support educational events and programs design

  • Better to help us manage chronic conditions successful

  • Associate with community leaders who understand local needs

  • Create platforms for voices and patient experiences

“We need to change our mentality of ‘deliver to’ to associate with ‘communities. Patients living with health messages conditions communicate more effectively than health professionals: they speak from experience, both challenges and practical solutions.”

This approach provides authenticity to health education while building trust and commitment of the community. PCNs can facilitate this by:

  • Support supports in pairs

  • Patient educators training

  • Creation of opportunities for community comments

  • Incorporating patient information in service design

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Q: Where can you find PCN and develop effective care coordinators and health coaches?

Dr. Hart shares, “the

Key considerations to recruit:

  • Look for people who understand social dynamics and passionate community health

  • Connect with experienced coordinators/coaches when hiring their first role

  • Provide robust supervision and pairs support to avoid isolation

  • Implement structured training programs with clear progression routes

  • Allow time for the development of roles and team integration

Dr. Heart explains. “The right candidates need three things: Baseline trainingContinuous supervisionand OPPORTUNITIES FOR THE DEVELOPMENT OF SKILLS. When we provide this base, both practices and patients see tremendous value. “

Dr. Hart also emphasizes that the coaching support is available, building a strong equipment time of the team: “Be patient with the process. First concentrate on stability and then gradually expand the capabilities.”

Peak Health and Coaching Mission is to help NHS become more a coaching organization. They sacrifice training courses to equip several medical care employees with these skills. His courses cover issues such as pain management in primary care, approaches informed by trauma and other techniques that build thesis training skills in a practical and tangible way.

We hope the interview provides food to think.

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The primary care of THC is a award -winning specialization of health consulting in the management of the Primary Care Network and the creator of the Podcast Business of Healthcare. With about 20 years in the industry, we have supported more than 200 PCN through interim management, training and consulting.

Our experience covers project management and business development in public and private sectors. Our work has been published in the London Journal of Primary Care, and we have written about 250 blogs that share ideas about primary care networks.

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